Flōq Health builds the operational systems, automations, and dashboards that let behavioral health centers scale — without adding headcount or complexity.
Supervision and FTG tracking done in spreadsheets with no alerts. One missed requirement triggers a payer audit.
Authorized hours expire unused because no system flags under-utilization before the auth period closes.
Directors spend hours each week on manual reporting, credential tracking, and scheduling gaps that automation should handle.
Central Reach is expensive and powerful. Most centers use a fraction of its capability — the rest is waste waiting to be automated.
Every engagement is scoped, built, and handed off with full documentation. No dependency on us to keep things running.
Ops health check
Full audit of workflows, tools, and compliance gaps with a prioritized recommendation roadmap.
Central Reach utilization audit
Identify CR features going unused and where manual workarounds are costing staff time.
Compliance gap analysis
Map supervision and FTG documentation against payer and BACB requirements. Risk-ranked output.
Staffing & scheduling audit
Analyze hour allocation, auth utilization rates, and coverage gaps. Surface hidden revenue leakage.
Technology stack audit
Review all tools in use — identify redundancies, gaps, and automation opportunities across systems.
Compliance dashboard
Looker Studio dashboard tracking RBT supervision, FTG completion, and session compliance with automated deadline alerts.
Authorization utilization tracker
Flag under-utilized auth hours before periods close so revenue isn't left on the table.
CR reporting pipeline
Automated export-to-dashboard pipeline from Central Reach into live executive reporting.
Fax & referral workflow
Automate intake fax tracking, referral status, and follow-up triggers. No more manual logging.
PTO & coverage tracker
Connect PTO systems to scheduling to surface coverage gaps before they affect sessions.
Staff credential tracker
Automated alerts for RBT certifications, CPR, and training renewals before expiry.
Google Workspace automation
Apps Script automations for reminders, reports, data syncs, and Google Chat workflows.
Intake workflow automation
Automate the referral-to-first-session pipeline — verification, waitlist updates, onboarding docs.
Caregiver communication system
Automated family-facing updates for schedules, auth status, and documentation — reducing inbound calls.
Caseload & productivity dashboard
Live view of BCBA/RBT caseload ratios and billable hours benchmarked against industry standards.
Waitlist management system
Automated waitlist with eligibility re-checks, slot-matching logic, and family status notifications.
Central Reach implementation
Full CR setup — custom fields, supervision templates, reporting structure, and staff training.
Platform migration support
Operational management of EHR transitions — data mapping, workflow redesign, go-live support.
New center launch package
Full ops infrastructure for a center opening from scratch — systems, SOPs, compliance framework.
Multi-site expansion support
Replicate your operational model across new locations — standardized tools, data, and reporting.
Fractional operations director
Embedded part-time ops leadership — meetings, initiatives, and systems iteration.
Systems maintenance
Monthly upkeep of dashboards and automations as workflows and payer rules evolve.
Compliance monitoring
Monthly supervision and FTG compliance review with a flagged action item report.
Strategic ops advisory
Monthly leadership calls translating operational data into decisions. No implementation.
Advisory board seat
Quarterly strategic ops and tech input for growing ABA organizations.
Operations handbook
Build or modernize your center's ops handbook — SOPs, role definitions, escalation paths.
Staff onboarding system
Full onboarding workflow — checklists, compliance milestones, 30/60/90 day framework.
Interactive staff tools
Digital role guides, compliance quick-reference pages, and onboarding portals for staff.
Tool adoption training
Train staff on CR, dashboards, or custom automations — with SOPs they can use independently.
ABA compliance tracker
Pre-built supervision and FTG tracker. Documented, customizable, deployable immediately.
CR reporting starter kit
Template export structure + Looker Studio dashboard for basic CR reporting.
Authorization utilization template
Ready-made auth hours tracker with built-in alerts and summary reporting.
New center ops launch kit
Bundled SOPs, trackers, compliance checklists, and onboarding docs for new centers.
Staff credential tracker
Pre-built credential and renewal tracker with automated alerts for Google Workspace.
M&A ops due diligence
Ops assessment for firms acquiring ABA centers — systems maturity, compliance risk, scalability.
Conference speaking
Speaking engagements at ABAI, BHCOE, CASP, and regional behavioral health conferences.
Group workshops
Half or full-day workshops for ABA center directors on ops systems and CR optimization.
Every engagement follows the same disciplined process. You always know exactly where things stand.
30 minutes. We map your biggest operational pain points and identify where automation creates the most immediate impact.
We assess your current systems, workflows, and tools. You receive a scored gap report with a prioritized roadmap.
We design and build the automations, dashboards, or systems scoped in the audit — with weekly check-ins throughout.
Full documentation and staff training so your team runs everything independently. No vendor lock-in, ever.
We work best with organizations that already have traction and need their operations to catch up with their growth.
Centers with 20–100 clients ready to automate compliance tracking, CR reporting, and staff workflows before manual systems become a liability.
Growing groups opening new locations who need standardized operational infrastructure that replicates cleanly across sites.
New centers that want to build operational infrastructure right the first time — before bad habits get embedded in the team.
Investors and operators acquiring ABA centers who need ops due diligence support and post-acquisition systems integration.
30 minutes. No pitch, no commitment. We'll identify your biggest friction points and tell you exactly what automation can solve.
What to expect: a structured conversation about your current workflows, tools, and where time is being lost.
You'll leave with: a clear picture of your highest-leverage automation opportunities — whether you work with us or not.
Who this is for: ABA center directors, COOs, and operators who are ready to stop running on manual systems.